MEET THE TEAM
The Chocolate Gift Company is run by a small but very dedicated team, it is imperative to us that gifts arrive on time with exceptional presentation from the moment it is delivered. We hope the below will help with any questions you have prior to placing your order.
STANDARD SHIPPING OPTIONS
We use Royal Mail to ship our gifts. On a tracked service.
48 hour Tracked Service - £3.70
(within 3 Business Days if ordered before 2pm)
24 hours Tracked Service - £6.00
(1 business day if ordered before 2pm)
FREE SHIPPING OVER £50.00
We value our customers and to say thank you we endeavour to give you discounts where possible and what better way than first class free shipping with orders of over £50.
I AM SENDING THIS AS A GIFT TO SOMEONE, WILL A RECIEPT OR INDICATION OF THE PRICE BE INCLUDED?
We never include pricing on receipts or inventory / packing slips inside any of our boxes and none of our products include price tags.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
If ordered by 2pm on a weekday using the standard delivery service your order will be delivered to its recipient within 3 days. If purchased using our express service your order will be delivered within 24 hours. On a weekend and bank holiday your order will be posted the following working day. Once shipped you will receive an email from our chosen courier which will include tracking details for your order.
WHAT IF I NEED IT THERE ON A SPECIFIC DAY?
Contact us once you have placed your order with your order number, name and the preferred date for delivery and we will make a note and confirm with you. Please note during busy periods we may be unable to ship on a specific date.
WHERE DO YOU SHIP?
We ship anywhere in the UK, Ireland, Europe and across the World! We may need to quote for a particular destination if outside of mainland UK so drop us a message prior to purchase. Please note, we are unable to ship chocolate to Germany and Norway!
DO WE SHIP AS SHOWN?
Of course! Our boxes are intended to be kept: they’re the perfect home to hold keepsakes, memories and anything else you may need a little safe box for. Each box is shipped inside a mailer box, so it stays nice and pretty.
DO YOU OFFER A PICK-UP OPTION?
Unfortunately due to the current times, we do not offer a pick up option.
All of our product will have a shelf life of 1 month. Specifically with our truffles where we like to use fresh cream etc (and less nasties!)
With seasonal gifts (Christmas, Valentines Day, Easter etc.) we will ensure that these have at least 3 months for all our customers that are super organised and like to get their gifts sorted well in advance!
WHAT’S YOUR RETURN POLICY?
Unless damaged, it is incredibly rare that we will ever have to refund a box, however if for any reason you are not 100% happy with what has been purchased it is important for us to reach a happy solution which does not include us loosing your custom. (but trust us, they’ll love it).
WHAT IS THE SIZE OF EACH BOX?
Our hampers come in two sizes:
MIDI // 240 x 240 x 95 MM
MAXI // 305 x 305 x 105mm
Our letterbox gift is:
LETTERBOX // 310 x 220 x 50 mm
DO THE BOXES COME WITH A NOTE?
Each gift can include a personal note for you if you wish, this message is added to the gift receipt that is included in the parcel. You simply provide us with your message during checkout.
WHAT’S INSIDE EACH BOX?
Each selection of products that you have purchased comes safely wrapped and placed inside a branded mailer box. You can include a personal message too. We also sometimes include a little extra gift from us.
DO THE PRODUCTS EVER CHANGE?
We’re constantly innovating and updating our range to offer our customer new and exciting gifts, we pay attention to offering gifts which are suited to each season and holiday period.
CAN I CUSTOMIZE A BOX?
Absolutely. Whether it’s a wedding or a corporate affair, we love finding the perfect gesture for your occasion. For unique inquiries, please email email@example.com or use our contact form on our contact page.
GOT ANOTHER QUESTION?
Anything that we haven’t been able to answer in our FAQ you can contact us via chat, email firstname.lastname@example.org or use the form on our contact page.